Returns Process :

You are then given 14 days to return the goods to us. We would request that you enclose a note stating your reason for returning the goods. This is not essential, but it helps us to improve the service we provide. Once the item has been returned your refund will be processed within 14 days.

Please note that goods received back in an opened or used condition will be subject to a restocking fee of up to 100% of the order value, depending on the condition of the item being returned.

If you fail to return the items to us within the specified time frame we will assume you have accepted the goods and your return request will be deemed cancelled.

The cost of your initial basic postage will also be refunded with your payment (£4.50). If you opt for express postage then the difference will not be refunded.

Returns Policy :

In accordance with the Consumer Contracts Regulations you can cancel your order at any time either before or up to 14 days after the day of receipt of your purchase without penalty and without the need to give us any reason. However, the products must be returned unopened and unused. The basic postage costs will be refunded, as per the regulations, but please note that all return postage costs are the buyers responsibility and will not be refunded (unless the item was faulty). Refunds will not be issued until the items have been returned and received by us.

Missing Items :

If your item has not arrived within 10 days please get in touch. We will follow up with the courier and either offer a refund or replacement, as appropriate.

Please ensure you obtain a proof of posting certificate when sending items back, along with postal insurance, where appropriate. We will not be held responsible for non-delivery of returned goods.

Faulty Items :

If your item should arrive damaged or faulty please contact us immediately. Upon receipt of the returned item you can choose a full refund, or a replacement (where available).